We are seeking a highly skilled DevOps Integration Specialist or Incident Management Automation Expert to execute a short-term project integrating PagerDuty with JIRA Service Manager , including observability tools Sentry, NewRelic, and AWS CloudWatch . The engagement includes designing incident response workflows, implementing escalation policies, and automating Root Cause Analysis (RCA) generation within PagerDuty.
Configure bi-directional integration between PagerDuty and JIRA Service Manager .
Integrate Sentry, NewRelic, and CloudWatch with PagerDuty to automatically trigger incidents based on alerts and telemetry data.
Set up escalation policies in PagerDuty to notify stakeholder groups via multi-channel communication (email, SMS, Slack, etc.).
Automate ticket creation and status updates in JIRA based on PagerDuty incident activity.
Configure auto-generation of RCA reports with incident timeline and resolution details.
Document workflows, escalation maps, and support playbooks.
Provide hand-off training and support to internal teams.
Contract Duration:
Approximately 70 hours over 2–3 weeks (with flexibility for review and adjustments).
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